FAQ PAGE
Frequently Asked Questions
What does Up Stoon sell?
Up Stoon specializes in cameras and photography accessories.
Our collection may include cameras, camera accessories, and other photography equipment.
How can I contact Up Stoon?
You can contact us by email or phone.
Email: contact@upstoon.shop
Phone: +61 3 9322 1800
Where is Up Stoon located?
Our business address is:
1568 Melba Hwy
Dixons Creek VIC 3775
Australia
How long does order processing take?
Orders are normally processed within 1–3 business days after successful payment.
How long does delivery take?
Delivery time depends on your destination, shipping method, product availability, and carrier.
The available delivery options and estimated timeframes are shown at checkout where available.
Will I receive tracking information?
When tracking is available for your order, tracking information will be sent to the email address associated with your order.
Can I change my shipping address?
Contact us as soon as possible after placing your order.
We will try to help, but changes cannot always be made once an order has entered processing or shipment.
Can I return a camera?
Subject to eligibility, our standard change-of-mind return period is 30 days from delivery.
Please read our complete Returns & Refund Policy before sending anything back.
What if my camera arrives damaged?
Contact us as soon as possible at contact@upstoon.shop and provide your order number and photographs of the product and packaging.
What if my camera is faulty?
Contact us with your order details and a description of the issue.
We will assess the problem and explain the appropriate next steps.
Are your cameras covered by a warranty?
Warranty coverage depends on the specific product and manufacturer.
Please check the product page and warranty information associated with your purchase.
Are you an authorized reseller of every camera brand you sell?
Up Stoon is an independent retailer. Unless a specific authorization is expressly stated, references to manufacturers or brands on our website do not mean that Up Stoon is an authorized reseller, partner, or representative of those brands.
Are your products new?
The condition of each product will be clearly stated on its product page.
If a product is used, refurbished, open-box, or otherwise not new, that condition must be clearly disclosed before purchase.
Can I cancel my order?
Contact us as soon as possible after placing your order.
If an order has already entered processing or shipment, cancellation may not be possible and the applicable return process may apply.
Do you ship internationally?
Shipping availability depends on the destination and the products in your order.
Available destinations and shipping costs are shown at checkout.