Shipping policy
Shipping Policy
Last updated: August 14, 2026
At Up Stoon, we aim to make shipping information clear before you place your order.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays.
During periods of unusually high order volume, promotions, holidays, or circumstances outside our control, processing may take longer.
Shipping Destinations
We ship to the destinations available at checkout.
Available shipping options and applicable shipping charges are displayed during checkout before you complete your purchase.
Some products or destinations may have shipping restrictions.
Delivery Times
Estimated delivery times depend on the destination, shipping method, product availability, and carrier.
Estimated delivery timeframes are provided at checkout where available.
Delivery estimates are not guarantees. Delays may occur because of carrier disruptions, weather, customs processing, public holidays, incorrect delivery information, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed during checkout based on the destination, products ordered, and available shipping method.
If free shipping is offered for a particular product, promotion, or order value, the applicable conditions will be displayed on the website or at checkout.
Order Tracking
When tracking information is available, it will be provided to the email address associated with your order.
Please allow some time for tracking information to become active after your order has been shipped.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address after placing an order, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.
Delayed or Lost Packages
If your order appears to be delayed, please check the tracking information first.
If tracking has not updated for an extended period or your package appears to be lost, contact us at contact@upstoon.shop with your order number.
We will review the shipment and work with the relevant carrier where appropriate.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product, including photographs where possible, and contact us promptly.
Customs and Import Charges
For international orders, customs duties, taxes, import fees, brokerage charges, or other government-imposed charges may apply depending on the destination.
Where applicable, these charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
Questions
If you have questions about shipping, contact:
contact@upstoon.shop
+61 3 9322 1800